

On the Video and Rendering Effects tab, deselect Mercury GPU Acceleration (Metal) and choose another option. This opens the Project Settings Panel.This is where you can choose from 8 bpc, 16 bpc, or 32 bpc (float). At the bottom your Project Panel, click the Project Settings button.If you’re running into this issue, it’s worth a try! But, I did find a fix, and it’s simple, however, it’s not obvious. Even the Red Giant Level 1 Clean didn’t help. If there is still a watermark on a brand new project, and the Maxon App shows you are in a licensed state, use the top right menu of the Maxon App to send us an Error Log via a troubleshooting ticket and we'll go from there.Have issues with Red Giant Universe showing a black screen? Or perhaps, when you apply a filter it looks like some strange noise that came from another part of the universe? I had this issue, and uninstalling and reinstalling didn’t fix it.If you clean out the render cache and there is still a watermark but there was no watermark on a brand new project, try adjusting any of the parameters on the effect by a wide margin to force the output to re-render.For Final Cut Pro X: File > Delete Generated Event Files.For Premiere: Sequence > Delete Render Files.For After Effects: Edit > Purge > Image Cache Memory.The steps for cleaning out the render cache is dependent on whatever editing program you are using:.

To remove the watermark from any project you were working on before, clean out the render cache of your host and you're good to go.

Sign into the Maxon App with the same email used to purchase your subscription.The Maxon App is available for download from the top of this page. Make sure you have the latest version of the Maxon App.The majority of subscription watermarks are resolved by checking over the following steps in this order: If you own a perpetual (non-subscription) license to any of the Red Giant Suites or older products, consult this FAQ. This FAQ is for users who have an active subscription to Maxon One, Red Giant Complete, or Universe.
